LuvLuxe offers complimentary standard Australia-wide shipping on most items. Some exclusions may apply, and any shipping cost will be clearly shown at checkout before payment.

Express shipping is available on selected orders for an additional charge. International shipping may be available on some products; however, availability can vary depending on the item, size, value, and destination. For international orders, please contact us before purchasing so we can confirm shipping options.

Any customs duties, import taxes, clearance fees, or other charges applied by the destination country are the responsibility of the customer.

Due to the nature of luxury resale, pre-owned goods, consignment stock, vintage pieces, and one-off inventory, LuvLuxe does not offer refunds, exchanges, or returns for change of mind.

Please review all photographs, descriptions, measurements, condition notes, and inclusions carefully before purchasing.

If you believe there is an issue caused by LuvLuxe, or your item is faulty, incorrect, or significantly different from the listing, please contact us as soon as possible after receiving your order. Our team will review the matter and assist in accordance with Australian Consumer Law.

For full details, please visit our Policy Centre.

Every item at LuvLuxe is carefully reviewed and authenticated before being offered for sale. We stand behind the authenticity of every product we sell with our lifetime authenticity guarantee.

All handbags are supplied with an authenticity certificate where applicable. For all other luxury items, we guarantee they are 100% authentic and have been assessed by our team before listing.

If an item purchased from LuvLuxe is ever found to be not authentic by a reputable third-party authenticator, please contact us with supporting documentation. Once verified, LuvLuxe will provide a full refund in accordance with our authenticity guarantee.

Shop with confidence knowing every LuvLuxe piece is selected, checked, and backed by our commitment to authentic luxury.