1. Seller and Consignor Warranties

By submitting an item to LuvLuxe, you confirm and warrant that:

• You are the legal owner of the item.
• You have the full legal right to sell, consign or submit the item.
• The item is authentic.
• The item is not counterfeit, fake, replica, imitation or unlawfully branded.
• The item is not stolen, lost, unlawfully obtained or subject to any ownership dispute.
• The item is not subject to finance, loan, security interest, pawn agreement, claim, lien or encumbrance.
• All information you provide is true, accurate and complete.
• You have disclosed all known faults, repairs, alterations, missing parts, authenticity concerns or ownership issues.
• You have not knowingly provided misleading photos, documents, receipts, certificates, serial numbers, stories or ownership history.
• The item does not infringe any intellectual property rights, trademark rights, copyright rights or other third-party rights.

Submitting an item does not guarantee that LuvLuxe will accept, purchase, consign, list, market, authenticate, return or sell the item.

2. Authenticity Review and Inspection

LuvLuxe may inspect, assess, photograph, authenticate, research, test, compare, open, handle, review or seek third-party opinion on any item submitted to us.

This may include

• Physical inspection.
• Serial number, date code or reference number review.
• Stitching, material, hardware and construction checks.
• Receipt, certificate or paperwork review.
• Internal authenticity review.
• Third-party authentication review.
• Brand database or market comparison where available.
• Specialist inspection for watches, jewellery or high-value goods.
• Professional watch caseback opening where required.
• Gemstone, metal or diamond assessment where appropriate.

Authentication opinions are based on available information, inspection methods, expert opinion and technology available at the time of review.

LuvLuxe may refuse an item if authenticity cannot be reasonably confirmed.

3. Replica, Counterfeit or Suspicious Items

If LuvLuxe identifies, suspects or receives information that an item may be counterfeit, replica, fake, unlawfully branded, stolen, altered, misrepresented or otherwise unsuitable for resale, we may take reasonable action to protect our business, customers, brand partners and legal obligations.

Actions we may take

• Refusing the item.
• Declining the quote, buy-out or consignment.
• Removing the item from sale.
• Cancelling any pending agreement.
• Holding the item while the matter is reviewed.
• Requesting further proof of ownership or authenticity.
• Obtaining third-party authentication or expert review.
• Returning the item to the owner at the owner’s expense, where appropriate.
• Surrendering the item to relevant authorities, brand representatives or rights holders where required or permitted by law.
• Disposing of or destroying the item where legally required, permitted, authorised or directed.
• Reporting suspected unlawful activity to relevant authorities, payment providers, platforms, insurers or affected parties.

4. Right to Refuse or Withdraw Items

LuvLuxe may refuse, withdraw, return, hold or decline any item at our discretion, including where:

• Authenticity cannot be confirmed.
• The item appears counterfeit, replica or altered.
• The item appears stolen or unlawfully obtained.
• Ownership is unclear.
• Documentation appears false or inconsistent.
• The item condition differs from photos or information provided.
• The item has undisclosed damage, repair or alteration.
• The item does not meet our resale standards.
• The item is not suitable for our customer base.
• The seller’s price expectation is not commercially suitable.
• The item may expose LuvLuxe to legal, financial, reputational or customer risk.

We are not required to accept, list or sell any item simply because it has been submitted to us.

5. Inspection, Authentication, Handling and Return Charges

If an item is submitted to LuvLuxe and is later found or reasonably suspected to be counterfeit, replica, misrepresented, not as described, stolen, unlawfully obtained, unsuitable for resale, or requiring additional inspection, the seller or consignor may be responsible for all reasonable costs incurred by LuvLuxe.

Costs may include

• Authentication fees.
• Third-party expert fees.
• Watchmaker inspection fees.
• Caseback opening fees.
• Jewellery inspection fees.
• Shipping costs.
• Return shipping costs.
• Insurance costs.
• Handling fees.
• Packaging fees.
• Administration fees.
• Storage fees.
• Investigation fees.
• Cleaning or inspection preparation costs.
• Any other reasonable costs incurred due to the submitted item.

For high-value items, watches, jewellery, international shipments or complex authentication cases, charges may exceed $150 AUD.

LuvLuxe may require payment of these costs before returning an item, where lawful and reasonable.

6. Shipping and Return of Refused Items

If LuvLuxe agrees to return a refused, declined, unsuitable or suspicious item to the seller or consignor, the item will be returned at the seller’s or consignor’s expense unless otherwise agreed in writing.

The seller or consignor may be responsible for

• Return shipping.
• Insurance.
• Signature delivery.
• Secure packaging.
• Customs duties or import charges.
• Courier fees.
• Handling fees.
• Authentication or inspection fees.
• Storage fees where applicable.

LuvLuxe is not responsible for delays, loss, seizure, customs issues or damage once an item is returned using a courier or shipping provider, except where liability cannot be excluded by law.

If the seller does not pay return, handling, authentication, storage or related charges within the timeframe requested, LuvLuxe may continue to hold the item, charge storage fees, or take further action permitted by law.

7. Watch Inspection and Caseback Opening

For watches, especially high-value watches, luxury watches, vintage watches and watches where authenticity or parts originality must be verified, LuvLuxe may require inspection by a qualified professional, watchmaker or specialist.

This inspection may include opening the caseback.

By submitting a watch to LuvLuxe, you authorise us, or a qualified professional engaged by us, to open the caseback where required for authentication, movement inspection, reference verification, parts review, service assessment or resale due diligence.

Caseback opening may be mandatory for selected high-end watches before LuvLuxe accepts, purchases, lists or consigns the watch.

The seller or consignor acknowledges that

• Some watches cannot be properly assessed without internal inspection.
• Opening the caseback may be required to verify authenticity, movement, reference, parts and condition.
• Only a qualified professional or suitable specialist should perform this process.
• Inspection may reveal issues not visible externally.
• Water resistance may be affected by age, seal condition or previous servicing.
• Pressure testing may be required separately if water resistance is claimed.
• LuvLuxe does not guarantee water resistance unless expressly stated in writing after appropriate testing.

Any professional inspection, caseback opening, resealing, pressure testing, authentication or watchmaker fees may be charged to the seller or consignor where applicable.

8. Jewellery, Diamond and Gemstone Inspection

For jewellery, diamonds, gemstones, precious metals and watches with stones, LuvLuxe may require additional inspection or expert review.

This may include

• Metal testing.
• Stone testing.
• Diamond or gemstone review.
• Weight verification.
• Setting inspection.
• Hallmark review.
• Valuation review.
• Laboratory certificate review.
• Specialist jeweller assessment.

The seller or consignor acknowledges that jewellery and gemstone descriptions can vary depending on the expert, equipment, testing method, setting and available documentation.

If an item is found to be misrepresented, incorrectly described, treated, altered, synthetic, plated, lower grade than stated, not as represented, or unsuitable for resale, LuvLuxe may refuse the item and charge reasonable inspection, authentication, handling and return costs.

9. False Documents, Receipts or Certificates

If a seller or consignor provides documents, receipts, certificates, valuations, authentication reports, warranty cards, serial numbers, photos or ownership information that appear false, altered, misleading, inconsistent or unreliable, LuvLuxe may refuse the item and take further action.

This may include

• Declining the item.
• Cancelling a quote or consignment.
• Retaining copies of supplied documents.
• Reporting suspected fraud or unlawful activity.
• Requesting further proof.
• Charging reasonable inspection, handling and return costs.
• Refusing future submissions from the seller or consignor.

Supplying false, misleading or altered information may result in immediate rejection of the item.

10. Stolen or Unlawfully Obtained Goods

If LuvLuxe suspects an item may be stolen, unlawfully obtained, subject to dispute, subject to finance, or not legally owned by the person submitting it, we may refuse, hold, investigate, request further proof, or report the matter where appropriate.

LuvLuxe may request

• Photo identification.
• Proof of ownership.
• Proof of purchase.
• Original receipt.
• Police report where relevant.
• Statutory declaration.
• Additional seller information.

LuvLuxe will not knowingly buy, sell, consign or return items into commercial circulation where doing so may breach the law or expose our business, customers or third parties to risk.

11. Storage Fees and Uncollected Items

If an item is declined, refused, withdrawn, or ready for return and the seller or consignor does not collect it, pay return charges, provide return instructions or respond to LuvLuxe within the requested timeframe, storage fees may apply.

Storage fees may apply from the date we notify the seller or consignor that action is required.

Storage fees may include reasonable costs for

• Secure storage.
• Insurance.
• Administration.
• Handling.
• Follow-up communication.
• Return preparation.

If an item remains uncollected or unresolved for an extended period, LuvLuxe may take further action permitted by law, including continued storage, return at the owner’s expense, disposal where legally permitted, or other lawful steps.

12. No Guarantee of Acceptance or Sale

Any quote, estimate, valuation, consignment price or buy-out offer provided before physical inspection is preliminary only.

LuvLuxe may revise or withdraw an offer if

• The item condition differs from photos.
• Inclusions are missing.
• Authenticity cannot be confirmed.
• Market value changes.
• Undisclosed faults are found.
• The item has been repaired, altered or damaged.
• Ownership cannot be verified.
• The item is not suitable for resale.
• The item requires specialist inspection.
• Additional costs would make resale commercially unsuitable.

No quote, estimate or proposed sale price is binding unless confirmed by LuvLuxe in writing after inspection.

13. Seller Liability

The seller or consignor is responsible for any loss, claim, cost, fee, damage, charge, penalty, dispute or liability arising from:

• Submitting a counterfeit, replica or fake item.
• Submitting a stolen or unlawfully obtained item.
• Providing false, incomplete or misleading information.
• Failing to disclose known faults, repairs, alterations or concerns.
• Providing false receipts, certificates or documents.
• Ownership disputes.
• Intellectual property infringement.
• Customer claims caused by seller misrepresentation.
• Courier costs, authentication costs or handling costs caused by the submitted item.

The seller or consignor agrees to indemnify LuvLuxe for losses, claims, costs or expenses arising from breach of this Policy, to the extent permitted by law.

14. Authority to Act

By submitting an item to LuvLuxe, you authorise LuvLuxe to take reasonable steps required to inspect, assess, authenticate, verify, photograph, store, transport, return, refuse, report, or otherwise manage the item in accordance with this Policy.

For high-value items, watches, jewellery, suspected counterfeit items, suspicious items or legally sensitive items, this may include engaging third-party professionals, authentication providers, watchmakers, jewellers, couriers, insurers, legal advisers, authorities or brand representatives where appropriate.

15. Seller Form Confirmation

When submitting an item to LuvLuxe, sellers and consignors may be required to confirm the following:

I confirm that I am the legal owner of the item, the item is authentic, and it is not counterfeit, stolen, financed, disputed or subject to any claim. I understand LuvLuxe may inspect, authenticate, refuse, return, hold, report or otherwise deal with the item in accordance with its Seller, Consignment & Authenticity Inspection Policy. I agree that if the item is found or reasonably suspected to be counterfeit, replica, misrepresented, unsuitable or problematic, I may be responsible for inspection, authentication, handling and return costs starting from $150 AUD, which may increase depending on the item, shipping, insurance and professional fees.

For high-end watches, sellers and consignors may also be required to confirm:

For watches, I authorise LuvLuxe or a qualified professional engaged by LuvLuxe to open the caseback where required for authentication, movement inspection, reference verification, parts review or resale due diligence. I understand this may be mandatory for selected high-value watches and may involve additional professional fees.

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