We aim to review quote submissions within1–2 business days. Complex, rare or high-value items may take longer if extra market research or authentication review is required.

Instant Salemeans LuvLuxe may buy your item directly after inspection and authentication.Consignmentmeans LuvLuxe lists and markets your item on your behalf, usually giving you a higher return once it sells.

Yes. Every item sold through LuvLuxe must pass our authenticity review before final sale or dispatch.

Some items can be inspected in store, but not all stock is held on-site. Some consignment pieces may still be with the seller. Please contact us before visiting if you are looking for a specific item.

No. LuvLuxe does not offer change-of-mind returns, refunds or exchanges unless agreed in writing or required under Australian Consumer Law.

Yes. LuvLuxe only sells authentic items. Every item is reviewed before sale, and selected items may also be checked using specialist tools, third-party authentication providers or expert review.

Yes. You can contact us before purchasing and request additional photos, close-ups or videos where available.

Some prices may be negotiable, especially on selected higher-value items. Please contact us if you would like to make an enquiry.

Yes, selected items may be reserved with a deposit or layby arrangement. Please contact us to confirm if the item qualifies.

Yes, click and collect or in-store collection may be available for selected orders. ID and payment verification may be required before collection.

Most LuvLuxe items are pre-owned, vintage, rare, discontinued, consigned or one-off resale pieces. Each item is checked, described and photographed before sale.

LuvLuxe may accept Visa, Mastercard, American Express, PayPal, bank transfer, layby and selected third-party payment options where available.

The minimum layby deposit starts from10% of the item price. For selected items, we may request a higher deposit.

For some items, especially higher-value or popular items, we may request a20% depositbecause the item is being held and removed from sale while the layby is active.

The maximum layby period is30 days, unless otherwise agreed by LuvLuxe in writing.

If your layby is still within the agreed 30-day timeframe, you can continue paying. There is no extra charge simply for missing a payment, but the full balance must still be paid within the agreed period.

Layby items are held specifically for the customer, so cancellations and returns are limited. Change-of-mind returns are not accepted unless agreed by LuvLuxe or required under Australian Consumer Law.

No. Layby items are only released, collected or shipped once the full balance has been paid and cleared.

humm may not appear on every item due to product value, payment provider settings, risk checks, customer eligibility or checkout restrictions.

LuvLuxe uses a combination of in-house inspection, product knowledge, serial or reference review, material and hardware checks, market comparison and selected third-party authentication tools or providers.

Yes. LuvLuxe may provide a LuvLuxe authenticity certificate or authenticity guarantee card with eligible items.

Yes, Entrupy authentication may be provided on eligible items where possible. Availability depends on the brand, category, item type and whether the item is supported by Entrupy.

Yes. Every item sold by LuvLuxe must be authentic. We do not knowingly accept, sell or list replica, fake, counterfeit or unauthorised items.

LuvLuxe’s lifetime authenticity guarantee means we stand behind the authenticity of items sold by us. If a genuine authenticity concern arises, we will review the matter with supporting evidence and take appropriate steps in line with our policies and Australian Consumer Law.

Authentication opinions can vary depending on the provider, method, information available and timing of assessment. If a recognised third-party authenticator raises a genuine concern, LuvLuxe will review the item and supporting evidence carefully.

Not always. Any available inclusions such as box, dust bag, receipt, certificate, authenticity card, service papers or spare links will be listed on the product page.

Some items can be inspected in store, but not all stock is held on-site. Some consignment pieces may still be with the seller. Please contact us before visiting if you are looking for a specific item

Yes, but we must verify the collection. We may request photo ID from the person collecting, proof of order, the payment method used, and ID for the person who paid.

For security, we may request photo ID of the collection person, order confirmation, proof of purchase, the card or payment method used, photo ID of the person who made the payment, and written permission if someone else is collecting.

ID verification helps protect customers and LuvLuxe from fraud, unauthorised collection and payment disputes.

LuvLuxe is located at1a/23 Nind Street, Southport QLD 4215, Australia.

For general visits, contact the store for current availability. For specific or high-value item viewings, please contact us before coming in.

Yes. LuvLuxe offers complimentary insured shipping Australia-wide on selected orders.

Australian delivery usually takes around3–7 business days, depending on location, courier availability and any security checks.

Yes, express shipping may be available at checkout or by request for selected orders.

Yes, LuvLuxe may ship internationally to selected countries depending on the item, destination, insurance options and courier availability.

Yes. Tracking details are provided once your order has been dispatched.

Yes, selected high-value orders may require signature on delivery, ID verification, insured shipping or delivery to a verified address.

For security reasons, authority to leave may not be available for high-value luxury items. If a customer requests an item to be left unattended, they may accept responsibility for loss or theft after delivery.

If your parcel is delayed, please contact us and we can assist with a courier enquiry. Delivery timeframes are estimates and may be affected by courier networks, customs, public holidays or events outside our control.

The buyer is responsible for all customs duties, import taxes, GST/VAT, clearance fees, brokerage fees and other charges payable in the destination country.

No, customs duties and import taxes are not included unless clearly stated at checkout.

LuvLuxe does not accept international change-of-mind returns. Because items are pre-owned, luxury, one-off or consignment pieces, returns are only considered where required under applicable law or where there is a genuine approved issue.

Customs delays are outside LuvLuxe’s control. We can provide shipping information where available, but we cannot control customs processing times, border inspections or local import requirements.

If a parcel is refused, abandoned or returned because customs charges were not paid, the buyer may be responsible for original shipping, return shipping, customs charges, courier fees and handling costs.

No. Some items may not be suitable for international shipping due to value, insurance availability, courier restrictions, customs rules or internal security checks.

No. LuvLuxe does not offer change-of-mind returns, refunds or exchanges unless agreed in writing or required under Australian Consumer Law.

Many LuvLuxe items are pre-owned, rare, vintage, consigned, one-off or high-value resale pieces. Because they are not easily replaceable, returns must be handled carefully.

No. Choosing the wrong size is considered change of mind unless otherwise required under Australian Consumer Law. Please review measurements carefully before purchasing.

If you believe your item is faulty, incorrect or significantly different from the description, contact us as soon as possible with your order number, photos, videos and a clear explanation.

If an issue was clearly shown or disclosed before purchase, such as corner wear, hardware scratches or interior marks, it is not usually considered a reason for return.

Not usually. Pre-owned luxury items may show normal signs of age, use, storage or handling, including light scratches, leather creasing, patina, hardware marks, minor interior marks or shape loss.

Customers are responsible for return shipping unless the return is due to a fault, major problem, incorrect item, misdescription or another issue where LuvLuxe is required to cover costs under Australian Consumer Law.

Yes. LuvLuxe may buy selected authentic luxury handbags, watches, jewellery and accessories directly from customers.

Yes. LuvLuxe may buy selected authentic luxury handbags, watches, jewellery and accessories directly from customers.

Submit our online quote form with clear photos, item details, condition notes and any available inclusions. Our team will review your item and respond with an estimate or offer.

No, a receipt is not always required. However, receipts, authenticity cards, certificates, service papers and original packaging can help increase buyer confidence.

Yes. LuvLuxe may refuse any item if it does not meet our authenticity, condition, brand, resale or commercial requirements.

No. Any quote given before physical inspection is preliminary only. Final approval depends on inspection, authentication, condition, inclusions and market demand.

Consignment means you still own your item while LuvLuxe helps sell it for you. Once the item sells and the transaction is complete, LuvLuxe deducts the agreed commission and pays you the remaining balance.

You submit item details and photos, LuvLuxe reviews the item and recommends a selling price, you accept the terms, we list and market the item, and once it sells the item is sent or brought to LuvLuxe for final inspection, authentication and dispatch.

Not usually. For selected consignment arrangements, your item can stay with you while we list and market it. Once sold, it must be sent or brought to LuvLuxe for final inspection, authentication and dispatch.

LuvLuxe recommends a market-based selling price using brand, model, condition, inclusions, demand and comparable resale data. You may share your preferred price, but the final listing price should be realistic.

Commission depends on the final selling price and current consignment terms. Current standard guide:$0–$9,999: 20%and$10,000+: 12%. Premium, rare or high-value pieces may be reviewed individually.

You are paid once the item has sold, the buyer’s payment has cleared, the item has passed final inspection and authentication, and the transaction is completed.

Yes. If your item has not sold after 30 days, the listing price may be reduced by 10% to keep it competitive, unless otherwise agreed.

You may cancel before the item has sold, provided there are no active buyer commitments, pending transactions or agreed costs already incurred.

Please update LuvLuxe as soon as possible. The listing may need to be updated, paused, cancelled or relisted with new photos and condition details.

Please update LuvLuxe as soon as possible. The listing may need to be updated, paused, cancelled or relisted with new photos and condition details.

Please tell LuvLuxe before you sell it privately or as soon as possible. We can remove or mark the listing as sold to avoid buyer issues.

You must contact LuvLuxe immediately. If the item is unavailable after a buyer commitment, the sale may need to be cancelled and further action may apply depending on the situation.

If the item differs from the submitted photos or description, LuvLuxe may cancel the sale, refuse the item, return it to you, or charge reasonable service, authentication, handling, postage or other expenses.

If undisclosed damage is found, LuvLuxe may revise the price, cancel the sale, refuse the item or return it to the seller.

LuvLuxe will not sell the item. The seller may be responsible for reasonable costs including authentication, handling, return shipping and related expenses. Charges may start from $150 AUD and may increase depending on the item and situation.

For selected consignment, buyout or high-value transactions, LuvLuxe may request ID to verify identity, confirm ownership, prevent fraud and protect buyers and sellers.

Take clear photos in good lighting against a plain white or neutral background. Avoid filters, shadows and blurry images.

Please include front, back, both sides, base, interior, corners, edges, handles, strap, hardware, logo or brand stamp, serial number or date code, any wear, and any included box, dust bag, receipt or card.

Please include front, back, hallmarks, clasps, stones, engravings, serial numbers where available, certificates, boxes or receipts, and any wear, tarnish, missing stones or damage.

Measure in centimetres: length across the widest part, width or depth from front to back at the base, and height from bottom to top excluding handles.

Please describe condition honestly and mention any marks, scratches, stains, odours, repairs, missing parts, hardware wear, loose stones, servicing issues or anything not clear in photos.

Clear condition details help LuvLuxe provide a more accurate quote and avoid issues after the item sells.

Yes. Watches are reviewed before sale. Selected luxury watches may require specialist inspection, serial or reference checks or watchmaker review.

Manufacturer warranty is only included if clearly stated in the listing. Pre-owned watches may not have active brand warranty.

No, unless clearly stated in writing after appropriate pressure testing. Water resistance can reduce over time due to age, seals, servicing history or previous use.

Yes. Pre-owned watches may require future servicing, regulation, battery replacement or maintenance unless otherwise stated.

Yes. Jewellery is reviewed before sale, and selected pieces may require metal testing, stone testing, hallmark checks, valuation review or specialist jeweller assessment.

Measurements, weights, carat details and stone information may be approximate unless supported by a formal laboratory certificate.

Yes. Gemstone and diamond assessments can vary between laboratories, valuers, tools, settings and lighting conditions.