Returns Policy

Warranty and Returns

By purchasing our second-hand goods you can be assured of our quality guarantee.

Our products are tried and tested prior to being put up for sale.

All items sold by Luv Luxe are covered by a 90 day fault warranty. This means, if your item arrives, or becomes faulty within 90 days of your purchase, you can contact us for a full refund or repair.

This 90 day warranty only covers faults with an item, and does not cover refunds for change of mind.

Refunds

There may be unlikely instances where you require a refund due to an issue with your purchase.

For an easy refund process please follow these steps:

  1. Please contact us to arrange for a return or refund hello@luvluxe.com.au
  2. Once consent is given for the item being returned, please return the item, including all accessories, boxes and papers in the original purchase to 1a/23 Nind St, Southport, QLD 4215.
  3. When Luv Luxe receive the item, the refund will be processed. Your refund will be processed back to the payment method in which you paid for the item.

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